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Frequently Asked Questions

Running Spectrum

Spectrum crashed. What should I do?

To fix the problem immediately, you can simply issue spectrumctl start (with --debug if you can report back the problem) to start the transports again. With the start action, any transport not running will be started, any already running transport will not be touched.

Please however take the time to report the problem back to us so we can fix it. Run Spectrum in debug mode to get a backtrace, and attach any backtrace along with the last 30 lines of the logfile in a bugreport. You can also join our Chatroom (spectrum@conference.spectrum.im) if you need help with getting a backtrace.

Using Spectrum

When I receive a message, I get the error "There was an error receiving this message. Either you and XXXXXXX have different encodings selected, or XXXXXXX has a buggy client."

This is a ICQ-specific problem. You can try to specify a different encoding, when you register with the transport, to fix this problem. For example you can try to use "iso8859-1" there.

A transport administrator can set the default encoding directly by adding the following line to the configuration file in the [service] section, but this will not change the encoding of already registered accounts:

encoding=$encoding

where $encoding is an encoding like "iso8859-1".

For other protocols it is not recommended to change the encoding.

I am using Google Talk and none/only a few of my legacy network contacts are added to my contact list

This is a problem of the Google Talk server, because it blocks adding too many contacts in a short period of time. There is no easy fix for this problem except waiting until all contacts are added over time or using another Jabber server.
More information about this problem can be found in a thread in the Google Talk help forum.